FAQ
If your purchase arrives damaged, please email me at: hollowhillhome@gmail.com as soon as possible. Please include a photo of the damaged product(s) within 3 days of receipt. Broken or damaged products will not be replaced without proof of photo.
Yes – We offer several options for gift cards available here: (ADD URL HERE TO THE SPOT ON THE WEBSITE CUSTOMERS COULD GO TO PURCHASE ONE)
- At Hollow Hill Home, we want you to be happy with every single purchase. Should a product not meet your expectations, please email our team at hollowhillhome@gmail.com to work toward a quick resolve to the issue.
Hollow Hill Home is not responsible for lost or stolen merchandise. If you suspect your package has been lost, stolen, or delivered to the incorrect address, please contact your local post office as we do not have control over postal service.
With the purchase of each candle you will receive a Candle Care Card. Typically, when you receive your new Hollow Hill Home candle, let it burn long enough to allow the melted wax on the surface to reach the edge of the jar. This may take 2-4 hours depending on the size of your candle. We also recommend keeping your wicks trimmed to ¼” for the best performance of your candles.
Hollow Hill Candles use all-natural cotton wicks for a clean, long-lasting even burn. They are made with wax using all natural, domestically grown soybeans.
You can email us at hollowhillhome@gmail.com and we’d be happy to assist you any way we can.
At this point in time, Hollow Hill Home is not offering wholesale partnerships, but it could be an option sometime in the future.
From time to time, Hollow Hill Home may offer discounts on our merchandise. We will advertise these discounts on the website and in our Newsletter, so be sure to sign up!
Always stay up to date with what’s new at Hollow Hill Home by signing up for our Newsletter. You’ll have first access to new scents and new items into the shop, etc.